Esendex Australia Pty Ltd

Esendex Australia Pty Ltd

Esendex is a service focused business communications provider who places customer service and responsiveness first. We provide a range of reliable and effective business communication platforms and solutions, including SMS, email, and mobile web apps. We work extensively within the health care, aged care and community service sectors, providing reliable services and support to various organisations. We help to reduce costs, whilst at the same time improving stakeholder engagement, overall service delivery and operational efficiency.

Our SMS service include two-way messaging, branded SMS, scheduling messages and intelligent SMS surveys that can adapt questions depending on the answers given. Our SMS products can be used online through a standalone platform, or be integrated through our industry leading API to your software for a complete automated solution.

Our custom built mobile friendly microsites can provide an app like experience on any mobile device. They are solution focused and are perfect for data collection and to enhance engagement.

All of our products can be adopted as an add on to your current communication strategy, or be combined to provide an intelligent and automated multichannel messaging solution that will suit the very needs of your organisation.

Health care, aged care and community service providers use our products in the following areas:   

  • staffing solutions, including rostering

  • patient care and management

  • appointment reminders

  • patient feedback surveys

  • marketing

We pride ourselves on an expert understanding of the needs of the health care, aged care and community services sectors and the importance of messages being delivered swiftly and reliably.

We’re ISO27001 accredited, an elite qualification which is exclusive to Esendex in terms of Australian SMS providers. This provides a guarantee that all of the processes and services conducted by Esendex are performed with the highest standard of data security.

We offer one to one account management and build strong partnerships with our customers to create effective and comprehensive communication strategies. We work with a wide range of health care, aged care and community service organisations including Bupa, Healthscope, The Salvation Army, Uniting Care and Ballarat Health Service.

 

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